First of all, I would like to thank all the Albanian citizens who have entrusted us with their insurance in this successful journey. Thanks to them, we have managed to rank among the top two in the non-life insurance market within 18 years, and to be the only insurance company with the highest ratio of voluntary products on the market. As part of the Kastrati GROUP, we have followed the example of one of the most successful businesses in the country, we have found strong support for investment and continuous improvement of our services, and we have shared the values that make every Albanian proud.
The steps of recent years have been not only impressive, but also quite significant for the Albanian insurance market. We set new Gross Written Premiums records each year, and are the first in the market to handle claims in a timely manner and award damages. We lead the market with Voluntary Motor Insurance (Casco), Civil Liability Insurance, Construction Liability Insurance and Guarantee Insurance. Such achievements are indicators not only of a successful business model, but also of the trust and awareness of Albanian citizens for the need of a reliable and serious partner that accompanies them in every aspect of life and business.
More and more every year, we have shown that our economic performance and social responsibility go hand in hand and reinforce each other, providing not only sustainable protection for citizens, and for the development of the insurance market, but also environmental protection and social support, as a strategic priority and fundamental contribution to improving the quality of life.
In recent years, we have consolidated safe and proven methods for serving the needs of our customers and along with them, we have developed new innovative methods to keep pace with the new demands that come from the ever-changing global society. We already serve you in 28 branches throughout the territory of Albania. We have also built an innovative online service infrastructure, making procedures simpler and products available 24 hours a day.
But we never forget that at the core of every achievement is the relationship we have with each of our clients and partners. Our experts provide personalized financial advice for each individual or company and it is thanks to this philosophy that we have built a long-term and consolidated relationship over the years. We have prestigious partners, leaders in the global reinsurance market such as Hannover Re, Brit Syndicate at Lloyd’s, Vig Re, Polish Re, Crystal Reinsurance, Scor Reinsurance where we have reinsured the portfolio by strengthening our position thanks to the technical and financial capacity, and the good reputation we have built. Customers and Partners are the ones who move our business forward, the ones who drive improvement and the ones who make us believe that together we will do much more, for a future that has a solid and secure foundation.
We are here thanks to you and with you. Thank you for your support and loyalty.
Respectfully yours
Muharrem Bardhoci
